The Department's Fiscal Years 2020-2021 Priority Performance Goals
March 2020

The Department identified five Agency Priority Goals (APGs) for FYs 2020–2021. Improving education starts with allowing greater decision-making authority at the state and local levels and empowering parents and students with educational options. These goals seek to increase education choices, enhance multiple pathways for student success in career and job ready skills, improve the Department's Federal Student Aid customer service, improve student privacy protection and cybersecurity at institutions of higher education, and provide regulatory relief and burden reduction to stakeholders.

Education Freedom: Improve awareness of and access to high-quality K–12 education opportunities for students and families.
By September 30, 2021, the Department will increase both the number and percentage of total charter school students and total scholarship students nationwide.

  • Charter school student enrollment will increase from 3.29 million to 3.51 million (6.90 percent of all students in public schools).
  • The number of scholarship students, including participants in state-based vouchers, tax-credit scholarship, and education savings account programs, will increase from 482,000 to 579,250 (1.10 percent of the total school age population).
  • The number of parents who receive support and engagement through technical assistance and other resources will increase by 5 percent per year.

Multiple Pathways to Success: Improve nationwide awareness of and access to career pathways that support job skills development and career readiness.
By September 30, 2021, the Department will, through programs such as the Career and Technical Education and Adult Education State Grants:

  • Support the creation and expansion of integrated education and training (IET) programs in all 50 states, Puerto Rico, and the District of Columbia.
  • Increase by 70,000 participants enrollment in IET programs.
  • Increase by 10 percent enrollment of Career and Technical Education concentrators in science, technology, engineering, and mathematics (STEM) fields.
  • Increase by 25,000 the number of federal financial aid recipients who earn a postsecondary credential in STEM.

Federal Student Aid Customer Service: Leverage the Next Generation Financial Services Environment (Next Gen FSA) to improve and personalize customers' experience with Federal Student Aid (FSA).
By September 30, 2021, FSA will transform its relationship with prospective and current customers through deployment of significant components of the Next Gen FSA that result in a personalized experience:

  • The number of individuals submitting a Free Application for Federal Student Aid® (FAFSA®) through a mobile device will increase to 2.6 million.
  • The overall customer satisfaction level throughout the student aid life cycle, as measured by the FSA Customer Satisfaction Score,1 will increase.

Student Privacy and Cybersecurity: Improve student privacy and cybersecurity at institutions of higher education (IHEs) through outreach and compliance efforts.
By September 30, 2021, the Department will participate in 12 engagements with sector-related non-governmental organizations to inform the development of five best practice programmatic improvements.

Regulatory Reform: Provide regulatory relief to education stakeholders as necessary and appropriate.
By September 30, 2021, the Department will provide regulatory relief for education stakeholders by taking no fewer than eight deregulatory actions, which includes reduction in paperwork burden.

For more information on the Department's FYs 2020-2021 Agency Priority Goals, please go to

1 The Federal Student Aid customer satisfaction score is an annual composite metric that measures the overall customer satisfaction level throughout the student aid life cycle for Free Application for Federal Student Aid® (FAFSA®) applicants (mobile and, Title IV aid recipients in school, and borrowers in repayment. The score is based on the American Customer Satisfaction Index surveys.

Last Modified: 03/11/2020