The Department identified three Agency Priority Goals (APGs) for fiscal year (FY) 2022 and FY 2023 that reflect the top implementation-focused performance improvement priorities of Department leadership and the Administration and are consistent with the FY 2022 -2026 Strategic Plan. The APGs, which are aligned to the national priority to advance educational equity, focus on addressing the impact of the COVID-19 pandemic, effectively managing federal student loans, and reducing disparities in attainment of high-quality degrees and credentials.
Address the impact of the COVID-19 pandemic on students, educators, and faculty: The Department will be a leader and partner in addressing the impact of the COVID-19 pandemic in educational areas.
By September 30, 2023, the Department will respond to the impact of the COVID-19 pandemic and the need to continuously provide for high-quality educational environments and capabilities by supporting state educational agencies, local educational agencies, and institutions of higher education to:
- Continue to support schools in maintaining safe, fully in-person instructions for students.
- Utilize COVID-19 relief funds on appropriate, effective, and evidence-based activities to reengage students, address lost instructional time, and improve educational opportunities by offering 300+ Department-led technical assistance engagements.
Effectively manage federal student loans: The Department will provide effective customer service for borrowers to simplify the student loan repayment process.
By September 30, 2023, Federal Student Aid will improve loan servicer quality and accuracy to levels at or above 95 percent, as defined in student loan servicer agreements.
Reduce disparities in attainment of high-quality degrees and credentials: The Department will support institutions and states to assist low-income students and students of color to enroll in and complete high-quality postsecondary education programs, including at community colleges and through career and technical training.
By September 30, 2023, the Department will increase the number and diversity of higher education grant applicants from community colleges, Historically Black Colleges and Universities, Tribally Controlled Colleges or Universities, Minority-Serving Institutions, and public four-year colleges by 5 percent to support and assist low-income students and students of color in attaining improved educational outcomes.
For more information on the Department's FYs 2022-2023 Agency Priority Goals, please go to Performance.gov.