Functional Statements > Federal Student Aid

A. Immediate Office of the Chief Operating Officer

The Office of the Chief Operating Officer is responsible for effective management of Federal Student Aid (FSA) as a Performance-Based Organization (PBO). The Chief Operating Officer (COO) manages operations and support functions to ensure that best-in-business performance is consistently delivered. The Immediate Office of the Chief Operating Officer includes COO- focused initiatives, such as organizational development, change management, executive services, and employee engagement.

Organizational development and change management are responsible for strategic preparation of the work force for organizational change within a dynamic culture requiring timely responsiveness. This includes, evaluation of the effectiveness of change in terms of outcomes, and its impact on overall organizational health.

This includes evaluation of the effectiveness of change in terms of outcomes on overall organizational health.

Executive Services consists of the COO Executive Support and the COO Action Liaison. Executive Services is responsible for effective management of COO and Principal Deputy COO executive support functions to ensure that best in business performance is consistently delivered. COO Executive Support manages the COO’s calendar, provides pre-meeting briefs and reading material, post meeting briefs, logistic support, travel accommodations, communications support, executive visitation arrangements, document processing and archiving, COO office support.

Employee Engagement is responsible for development and implementation of strategies to facilitate employee engagement, the promotion of cultural change, the management of internal employee communications and initiatives, and the improvement of employee morale. Employee engagement provides enterprise-wide support by serving as advisor to the COO as well as managing the distribution of the Federal Employee Viewpoint Survey (FEVS), soliciting information from employees, through focus groups or other methods of obtaining employee input regarding engagement, managing employee engagement-related communications and publications, and reviewing practices at other agencies where improvements have been made in employee engagement to determine what works, while recognizing that each agency’s culture and circumstances are unique.