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Inventory of Department of Education AI Use-Cases


Artificial intelligence (AI) promises to drive the growth of the United States economy and improve the quality of life of all Americans. In arrangement with EO 13960, the Department of Education has assembled an inventory of AI use-cases including current and planned uses. The following table summarizes these use-cases.

Agency Use Case Description

Federal Student Aid

Aidan Chat-bot

FSA's virtual assistant uses natural language processing to answer common financial aid questions and help customers get information about their federal aid on
In just over two years, Aidan has interacted with over 2.6 million unique customers, resulting in more than 11 million user messages.

A more detailed view of current and planned use-cases which align with the Department of Education's mission can be viewed here.

Last Modified: 02/03/2023