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Annual Performance Report Letter to SSS Project Directors

November 2013

Dear Student Support Services Project Director:

This letter is in regard to the Student Support Services Program (SSS) Annual Performance Report (APR) submission for the 2012-13 reporting year. Beginning November 12, 2013, please visit to access the Web application. The deadline for submitting the APR is December 13, 2013.

Other than the process for submitting Section I (please see below), there are no changes to the 2012-13 SSS APR. For your convenience, the following information is being provided concerning your access to the Web application:

  • Registration

    All grantees must register for a userid and password in order to protect the security of the APR data. Register by clicking on the "Register Here Each Year" link and enter your name and e-mail address. If your name and e-mail address match our records, you may proceed to the next step in the registration process, which is to select and answer two security questions. You are required to provide responses to these questions should you need to use the "Forgot Password" link to receive a new, temporary password. In most cases, you will not have to call the Help Desk in the event you have forgotten your password.

    If you are a new project director or have recently changed your e-mail address, it is likely that your name or e-mail address will not be in our records. In this situation, you will receive an e-mail message from the Help Desk informing you that your Department of Education (Department) program specialist must approve the changes before you can complete the registration process. The Help Desk will forward the request to the appropriate staff who can typically approve these changes within 48 hours. Once the changes have been approved, you will receive an e-mail informing you that you can proceed with registering and submitting your APR.

  • The Help Desk

    If you encounter technical problems accessing the Web site or using the Web application, please contact the Help Desk by either telephone at (703) 846-8248 or e-mail at Please note that the Help Desk will try to contact projects within 24 hours of receiving the telephone call or e-mail. The Help Desk will be available to respond to your questions on weekdays that are not Federal holidays from November 12, 2013 until December 13, 2013. During the holidays and peak times, it may take longer for you to receive a response, thus, we encourage you to prepare and submit your performance report as soon as you have collected complete data.

  • New process for submittting the signed copy of Section I

    Please remember that after you submit the completed APR electronically, you must also submit a signed copy of Section I of the report form that certifies that the information submitted electronically is readily verifiable and that the information reported is accurate and complete. Beginning with the 2012-13 APR submission, we are asking that you scan the signed Section I and upload directly using the new functionality on the APR site. While obtaining the signatures on Section I, you may exit the system and then log back into the Web application when you are ready to upload the signed Section I. If you are unable to upload Section I, you may contact the Help Desk for assistance or you may submit Section I via fax at (703) 832-1360.

If for any reason you need to revise your performance report data after the final submission, please do not fax the corrections to the Department. Rather, you should contact the Help Desk for information on revising your report and resubmitting it electronically. Please note that generally the Department will be able to accommodate revisions only until the due date for submitting your APR. If you have questions regarding the performance report requirements, please contact your program specialist directly. To ascertain your program specialist's name, telephone number, and e-mail address, please visit

Thank you for the time and effort you dedicate to performance reporting each year and for your commitment to providing complete and accurate data. Please retain source documents in a readily accessible form so that they can be verified during an on-site visit.


Eileen S. Bland
Acting Director
Student Service


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Last Modified: 11/06/2013