The recommended encryption level for securely and safely transmitting personal data is 128bit encryption. Many popular browsers offer 128-bit SSL versions. We recommend that you use either Mozilla Firefox , Microsoft Internet Explorer, Google Chrome, or Apple Safari. It is important to understand that these browsers come in both 40-bit (older versions) and 128-bit versions (more recent versions), so be sure your version offers the higher level.
Note: If you have enabled a pop-up blocker or are using software that automatically disables pop-up browser windows, you should disable this feature for most effective use of the PSAonline application.
Some users of older Internet browser versions, and even new versions of other browsers, have experienced difficulties in completing and submitting their PSAonline forms. We will work diligently to assist any users who experience such problems, however, we also recommend using recent versions of Internet Explorer (version 8 or higher), Mozilla Firefox (version 11 or higher), Google Chrome (version 36 or higher), or Safari (version 5 or higher) whenever possible.
This system is the property of the United States Government, for access by authorized users only.
Activity on this system is subject to monitoring in the course of systems administration and to protect the system from unauthorized use. Users are further advised that they have no expectation of privacy while using this system or any material on this system. Unauthorized use of this system is a violation of Federal law and can be punished with fines or imprisonment (P.L. 99-474).
Anyone using this system expressly consents to such monitoring and acknowledges that unauthorized use may be reported to the proper authorities.
The type of problem you're having will determine where you should go for help.
If you are having problems with a password or user id (for example, you forgot your password, need your password reset, are receiving a message that your password or user id is invalid, etc.) OR you are able to log into the PSAonline system but have questions about how to use it, please call (319) 688-4345. This is the number for the Presidential Scholars Program's technical assistance center, which is staffed from 8:30 a.m. to 5:00 pm, Central Time Monday through Friday, excluding holidays.
If you cannot access ed.gov or the PSAonline log-in page, or you receive any of the following pop-up error messages: 1) "Page not found," 2) "Time out response," or 3) "Page error -- See Admin," you need to submit an email or fax describing the problem to ed.gov's Technical Support staff using one of the following options:
- E-mail: firstname.lastname@example.org
- Online form that you can use to send your message: http://www.ed.gov/help/support/report/problemform.html
- Fax: (202) 245-6622