Dear Student Support Services Project Director:
This letter is in regard to the Student Support Services Program (SSS) Annual Performance Report (APR) submission for the 2015-16 reporting year. Beginning November 1, 2016, please visit SSS APR Web site to access the Web application. There are no revisions to the 2015-16 SSS APR.
Please note that prior experience (PE) points are only assessed in the second, third and fourth years of the grant cycle; therefore, since the 2015-16 reporting period is the first year of the grant cycle, the Department of Education (Department) will not use the data you submit to calculate your PE points. Nonetheless, the results for the standard objectives for the 2015-16 reporting year will be provided solely for informational purposes, and as such, can be used by projects as a tool to continue to monitor their program performance. Also note that failure to submit your APR may adversely impact your PE points because your 2015-16 APR data is used to establish new cohorts that will be used for the completion objective in future PE assessment years.
For your convenience, the following information is being provided concerning your access to the Web application:
All grantees must register for a userid and password in order to protect the security of the APR data. Register by clicking on the "Register Here Each Year" link and enter your name and e-mail address. If your name and e-mail address match our records, you may proceed to the next step in the registration process, which is to select and answer two security questions. You are required to provide responses to these questions should you need to use the “Forgot Password” link to receive a new, temporary password. In most cases, you will not have to call the Help Desk in the event you have forgotten your password.
If you are a new project director or have recently changed your e-mail address, your name or email address may not be in our records. In this situation, you will receive an email message from the Help Desk informing you that your Department’s program specialist must approve the changes before you can complete the registration process. In order for this email to be generated, you first must go through the registration process. The Help Desk will forward the request to Department staff that can typically approve these changes within 48 hours. Once the changes have been approved, you will receive an email informing you that you can proceed with registering and submitting your APR.
The Help Desk
If you encounter technical problems accessing the Web site or using the Web application, please contact the Help Desk by either telephone at (703) 846-8248 or e-mail at firstname.lastname@example.org. Please note that the Help Desk will try to contact projects within 24 hours of receiving the telephone call or e-mail. The Help Desk will be available to respond to your questions on weekdays that are not Federal holidays from November 1, 2016 until December 2, 2016. During the holidays and peak times, it may take longer for you to receive a response, thus, we encourage you to prepare and submit your performance report as soon as you have collected complete data.
Please remember that, after you submit the completed APR electronically, you must scan and upload a signed copy of Section I of the report form that certifies that the information submitted electronically is readily verifiable and that the information reported is accurate and complete. If for any reason you need to revise your performance report data after you submit it, please contact the Help Desk for information on revising your report and resubmitting it electronically. Please note that generally the Department will be able to accommodate revisions only until the due date for submitting your APR. If you have questions regarding the performance report requirements, please contact your ED program specialist directly. To ascertain your ED program specialist's name, telephone number, and e-mail address, please refer to the SSS State Assignment List.
Thank you for the time and effort you dedicate to performance reporting each year and for your commitment to providing complete and accurate data. Please retain source documents in a readily accessible form so that they can be verified during an on-site visit, if needed.
Director, Undergraduate Programs Division