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Guidelines
If a requester is not satisfied with the Department's decision on the request (including the corrective action, if any), he or she may appeal to the Department's Chief Information Officer within thirty (30) calendar days of receipt of the Department's decision. This administrative appeal must include a copy of the initial request, a copy of the Department's decision, and a letter explaining why he or she believes the Department's decision was inadequate, incomplete, or in error.
This appeal information should be provided to the Department's Chief Information Officer at the following address:
Chief Information Officer
U.S. Department of Education
550 12th Street, SW
PCP, Room 9112
Washington, DC 20202
ATTN: Information Quality Appeal
Alternatively, requesters may submit an appeal by e-mail to the following address: "OFOInformationQualityAppeal@ed.gov."
Requesters should indicate that they are submitting an Information Quality Appeal in the subject line of the e-mail. Such e-mail requests must include all of the information specified for an appeal submitted by regular mail.
The Department will ensure that all appeals are subjected to an impartial review that is conducted by parties other than those who prepared the Department's decision. The Department will respond to all appeals within 120 calendar days of the Chief Information Officer's receipt of the appeal, or will inform the requester if more time is needed to complete the review of the appeal, and the reason(s) for the additional time.
