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Guidelines
If a requester is not satisfied with the Department's decision on the request (including the corrective action, if any), he or she may appeal to the Department's Chief Data Officer (CDO) within thirty (30) calendar days of receipt of the Department's decision. This administrative appeal must include a copy of the initial request, a copy of the Department's decision, and a letter explaining why he or she believes the Department's decision was inadequate, incomplete, or in error.
This appeal shall be submitted to the following address: InformationQualityAppeal@ed.gov. Requesters should indicate that they are submitting an Information Quality Appeal in the subject line of the e-mail.
The Department will ensure that all appeals undergo an impartial review and that those individual(s) reviewing and responding to the appeal were not involved in the review and initial response to the request for correction. In the case of appeals related to influential information, the Department’s CDO will consult with the Department’s Evaluation Officer and SO. The Department may share draft responses to the appeal with OMB prior to release to the requester. The Department will respond to all appeals within 120 calendar days of the CDO’s receipt of the appeal, or longer if the Department receives the concurrence of the party that requested the correction.
