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Lenders and Guaranty Agencies

As the Service Director of Federal Student Aid's Operations Performance Management Services, I welcome you to the Lender and Guaranty Agency website. This site is intended to provide cohort default-related information, references, and resources in one location.

I invite you to read the question and answer section in which we include our most frequently asked questions. Should you need any further information regarding lender and guaranty agency cohort default rates, please contact our hotline at (202) 377-3053. Should you need information regarding school cohort default rates, please call (202) 377-4259 or e-mail

For questions related to default prevention, contact For consolidated delinquency and default prevention resources, refer to the Default Prevention Resource Information webpage.


Katrina Turner
Service Director
Operations Performance Division


Last updated September 25, 2019

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