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Access and Connectivity Instructions

Online access to the PEPS database is available to individuals from the U.S. Department of Education, guaranty agencies, state licensing agencies, accrediting agencies, and state departments of education.

PEPS Security Access Form

Please email your completed security form to Allow a three-week minimal processing period once your application has been received. Upon completion of the security review, the PEPS security officer will notify the end user of the results.

The files on this page are in Microsoft (MS) Word, PowerPoint, or Excel. If you don't have this software, Microsoft makes available free software that you can use to view these files.

Remote users from guaranty, state licensing, and accrediting agencies connect to the PEPS database using a web-enabled Citrix Metaframe Solution package.

Software Installation, Setup and Accessing PEPS Remote:

The following document contains detailed instructions on how to install and setup the Citrix Metaframe software on your PC. This document was created in Microsoft Powerpoint.

Citrix Instructions

Are you having problems with printing?

The Citrix Software will support a number of printers. The following document contains a detailed listing of all printers currently supported by Citrix. This document was created in Microsoft Excel.

Citrix Printer List

If your specific printer is listed as one of the types supported by Citrix and you still cannot print, please call the PEPS help desk toll-free at 1-800-310-2450 with the following data pertaining to your PC/Printer:

  • What is the brand name of the printer that you are using?
  • What is the model/series of this printer?
  • Is it a local printer (hooked directly to your PC) or a network printer (connected via a local area network)?
  • What type of operating system (OS) does your PC have?


Page last modified 2/12/20


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