The Communications and Customer Service (CCS) team serves OSERS and its constituents from strategic, communications and technical standpoints in the following major functional areas:
CCS develops and executes effective communications strategies to best serve OSERS' diverse constituencies.
Information Product Development
CCS undertakes OSERS information product development and production including: graphics, multimedia, print and digital products, as well as Section 508 accessible alternative formats.
Digital Information Dissemination
CCS develops and maintains both the OSERS' Web site and the Individuals with Disabilities Education Act (IDEA) Web site. CCS also manages OSERS social media presence on such platforms as OSERS Blog, Twitter and YouTube.
CCS is the repository for all OSERS official correspondence signed by the Assistant Secretary and Deputy Assistant Secretary.
Director: Paul Steenen