University of Alabama in Huntsville (AL): In March 2015, OCR resolved a complaint against the University of Alabama in Huntsville alleging that staff members at the university made impermissible inquiries regarding a service animal, inappropriately excluded the service animal from some areas on campus, and required additional training for the service animal at the expense of the animal’s owner. During the course of the investigation, OCR also identified that the university’s grievance procedures were not consistent with due process standards and were inadequate to ensure a prompt, effective resolution. The university entered into a resolution agreement with OCR in which it agreed to revise its policies and grievance procedures and train staff regarding the new policies and grievance procedures. The resolution agreement further required the university to refund the cost of additional training required by the university.

Read the Resolution Letter PDF (71.9K) | Read the Resolution Agreement PDF (708.3K)