Alabama Department of Rehabilitation Services Vocational Rehabilitation Services
2127 East South Boulevard
Montgomery, AL 36116-2455

Telephone: 334-288-0220
Web: www.rehab.state.al.us

Quality Assurance (QA)

The Older Alabamians System of Information and Services (OASIS) monitors, evaluates and ensures quality Older Individuals Who Are Blind (OIB) services and outcomes through a variety of integrated approaches and tools such as:

• an annual third-party evaluation conducted by Mississippi State University (MSU) and consumer satisfaction survey provided automatically to every OASIS consumer upon case closure. (The survey has a completion rate of 25 percent and is distributed and tabulated by MSU);

• a new, DBS-wide QA/supervision program focusing on quality outcomes and best practices, rather than on compliance issues exclusively;

• a discipline-specific self-assessment and training acquisition tool for rehabilitation teachers and orientation and mobility specialists; and

• an accessible computerized case tracking and management system.

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