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Help—Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our customer service centers or Federal Student Aid offices. If you are not sure which service center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Operations Performance Division

Guaranty Agency and Lender Default Rates—Operations Performance Division calculates and disseminates lender and guaranty agency default rates and processes data corrections to the default rate data.

Phone: 202-377-3053 (Calls responded to within 24–48 hours)
Website: http://www2.ed.gov/offices/OSFAP/defaultmanagement/lga.html

For other questions on lender, holder, or guaranty agency default rates, contact:

U.S. Department of Education
Default Coordination Team
Operations Performance Division, Business Operations
Union Center Plaza, 11th Floor
400 Maryland Avenue, S.W.
Washington, D.C. 20202-5138

School Default Rates—Operations Performance Division calculates and disseminates school cohort default rates and processes appeals/adjustments/challenges to the default rate data.

Phone: 202-377-4259 (Calls responded to within 24-48 hours)
E-mail: fsa.schools.default.management@ed.gov
Website: http://ifap.ed.gov/DefaultManagement/DefaultManagement.html

Last updated September 24, 2012

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