1999 Survey Action Plan
For these department-wide, long-standing problems improvement actions will begin now:
- Dealing with poor performing employees.
- Streamlining the hiring process.
- Simplifying travel management.
- Linking customer feedback to employees who can take action on the information.
Education is using its recently completed ED 2000 Employee Survey data coupled with the 1999 NPR survey data to identify additional department-wide areas for improvement actions. Further, individual ED offices will formulate their own improvement plans and will use focus groups and ?tiger teams? as necessary.