U.S. Department of Education: Promoting Educational Excellence for all Americans

Virtual Data Center (VDC)

Exhibit 300: Capital Asset Plan and Business Case Summary
Part I: Summary Information And Justification

Section A: Overview

  1. Date of submission: May 30, 2008
  2. Agency: 018
  3. Bureau: 45
  4. Name of this Capital Asset: Virtual Data Center (VDC)
  5. Unique Project (Investment) Identifier: 018-45-01-06-01-1090-00
  6. What kind of investment will this be in FY2010? Operations and Maintenance
  7. What was the first budget year this investment was submitted to OMB? FY2002
  8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap: The VDC serves as the host facility for Federal Student Aid's (FSA) federally mandated systems and the Title IV Delivery Systems that process student financial aid applications (grants, loans, and work-study), providing schools and lenders with eligibility determinations, and support payments from, and repayment to lenders. The facility provides electronic access to these applications over the World Wide Web, providing benefits to the end user including; reduction in application errors, immediate end user confirmation of FAFSA filing requirements completion, and immediate preliminary summary of expected parental financial support. The consolidation of systems and electronic access saves both FSA and end users time and money. The VDC is the principal IT infrastructure component of FSA's Target State Vision (TSV), which defines the future roadmap for integrating business systems with the information technology (IT) infrastructure. TSV supports the Federal Student Aid mission and strategies described in the Five-Year Strategic Plan. The VDC is a steady-state, operations and maintenance investment. A VDC performance based contract was awarded September 1, 2006, to Perot Systems Government Services, Inc., to transition and operate the VDC. The facility will be located in Plano, TX. The contract establishes a vehicle effective for 10 years consisting of a base period of one transition year plus two post-transition years (for a total of three years), followed by 2-year award periods and then a 3-year award period as the final period in the 10-year ordering period. A low-risk transition will be staged in four (4) Move Packages. Upon transition completion (achievement of the final VDC Go Live milestone), Perot Systems will operate the steady-state facility in accordance with the performance based contract, which provides incentives to the contractor for exceptional performance. Application systems supported include but are not limited to: Central Processing System (CPS), Participation Eligibility Post Secondary System (PEPS), National Student Loans Database Systems (NSLDS), Direct Loans (LO) Consolidation, Direct Loans Servicing Network Connectivity, FAFSA on the Web (FOTW), Personal Identification Number (PIN) Web site, Student Aid Internet Gateway (SAIG), Financial Management System (FMS), and Federal Family Education Loan System (FFEL).
  9. Did the Agency's Executive/Investment Committee approve this request? yes
    1. If "yes," what was the date of this approval? Aug 30, 2001
  10. Did the Project Manager review this Exhibit? yes
  11. Contact information of Program/Project Manager?
    1. What is the current FAC-P/PM (for civilian agencies) or DAWIA (for defense agencies) certification level of the program/project manager? Waiver Issued
  1. Has the agency developed and/or promoted cost effective, energy efficient and environmentally sustainable techniques or practices for this project. no
    1. Will this investment include electronic assets (including computers)? yes
    2. Is this investment for new construction or major retrofit of a Federal building or facility? (answer applicable to non-IT assets only) no
      1. If "yes," is an ESPC or UESC being used to help fund this investment? [Not answered]
      2. If "yes," will this investment meet sustainable design principles? [Not answered]
      3. If "yes," is it designed to be 30% more energy efficient than relevant code? [Not answered]
  2. Does this investment directly support one of the PMA initiatives? yes
    Expanded E-Government
    1. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? Expanded Electronic Government is a primary factor driving VDC's support of the PMA. The facility provides electronic access to these applications over the World Wide Web, providing benefits to the end user including; reduction in application errors, immediate end user confirmation of FAFSA filing requirements completion, and immediate preliminary summary of expected parental financial support. The consolidation of systems and electronic access saves both FSA and end users time and money.
  3. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)? (For more information about the PART, visit www.whitehouse.gov/omb/part.) no
    1. If "yes," does this investment address a weakness found during a PART review? [Not answered]
    2. If "yes," what is the name of the PARTed program? [Not answered]
    3. If "yes," what rating did the PART receive? [Not answered]
  4. Is this investment for information technology? yes

For information technology investments only:

  1. What is the level of the IT Project? (per CIO Council PM Guidance) Level 2
  2. In addition to the answer in 11(a), what project management qualifications does the Project Manager have? (per CIO Council PM Guidance) (1) Project manager has been validated as qualified for this investment
  3. Is this investment or any project(s) within this investment identified as "high risk" on the Q4-FY 2008 agency high risk report (per OMB Memorandum M-05-23)? no
  4. Is this a financial management system? no
    1. If "yes," does this investment address a FFMIA compliance area? [Not answered]
      1. If "yes," which compliance area: [Not answered]
      2. If "no," what does it address? [Not answered]
    2. If "yes," please identify the system name(s) and system acronym(s) as reported in the most recent financial systems inventory update required by Circular A-11 section 52 [Not answered]
  5. What is the percentage breakout for the total FY2010 funding request for the following?
Hardware 0
Software 0
Services 100
Other 0
  1. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities? n/a
  2. Contact information of individual responsible for privacy related questions:
   
   
   
   
  1. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval? yes
  2. Does this investment directly support one of the GAO High Risk Areas? no

Section B: Summary of Spending

  1.  

Table 1: SUMMARY OF SPENDING FOR PROJECT PHASES
(REPORTED IN MILLIONS)
(Estimates for BY+1 and beyond are for planning purposes only and do not represent budget decisions)

  PY-1 and earlier PY 2008 CY 2009 BY 2010 BY+1 2011 BY+2 2012 BY+3 2013 BY+4 and beyond Total
Planning: 0 0 0 0          
Acquisition: 0 0 0 0          
Subtotal Planning amp; Acquisition: 0 0 0 0          
Operations & Maintenance: 437.88 48.63 29.859 29.589          
TOTAL: 437.88 48.63 29.859 29.589          

Government FTE Costs should not be included in the amounts provided above.

Government FTE Costs 2.497 2.497 2.497 2.497          
Number of FTE represented by Costs: 20 20 20 20          
  1. Will this project require the agency to hire additional FTE's? no
    1. If "yes", How many and in what year? [Not answered]
  2. If the summary of spending has changed from the FY2009 President's budget request, briefly explain those changes: [Not answered]

Section D: Performance Information

Performance Information Table

Fiscal Year Strategic Goal(s) Supported Measurement Area Measurement Grouping Measurement Indicator Baseline Target Actual Results
2006 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results IT Infrastructure Maintenance System Availability for Priority 1 Systems 99.9% 99.9% Servers 99.42% Mainframes 99.960%
2006 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Customer Satisfaction Survey (Business Owner) (scores based on scale from 1 to 7). 5.0 5.0 5.1
2006 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Efficiency Efficiency: % of accepted change request that are implemented. 97% 97% 97%
2006 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Service Availability Improvement: The number of different mainframe configurations supported by the VDC. 4 1 3
2007 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results IT Infrastructure Maintenance IT Infrastructure Maintenance: System Availability for Priority 1 Systems 99.9% 99.9% >99.9%
2007 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Customer Satisfaction Survey (Business Owner) (scores based on scale from 1 to 7) 5.0 5.1 5.9
2007 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Cycle Time CICS Avg. response time (mainframes) overall response time below desired service level (DSL) DSL 30 seconds (sec.) CPS - 0.07SEC.FFEL - 0.27 SECNSLDS - 0.07
2007 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results IT Infrastructure Maintenance IT Infrastructure Maintenance: System Availability for Priority 2 Systems 99.7% 99.7% 100%
2007 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Service Availability Mainframe performance availability for Priority 1 Systems 99.7% 99.7% 100%
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results IT Infrastructure Maintenance IT Infrastructure Maintenance:System Availability for Priority 1 Systems 99.7% 99.7% >99.7% for Tier 1 & Tier 2 Systems. (Tier 1 are "mission critical systems" and Tier 2 are "support systems")
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Cycle Time CICS Avg. response time (mainframes) overall response time below desired service level (DSL) DSL 30 seconds <DSL 30 seconds, per new VDC contract requirements
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Availability NT server performance System Availability for Priority 1 Systems meet or exceed service level agreements (SLA) > 99.9 >99.99% for Tier 1 NT Servers.
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction 2007 Customer Results Customer Benefit Customer Satisfaction: Customer Satisfaction Survey (CIO) (scores based on scale from 1 to 7) 5.0 5.1 No survey performed on new VDC contract with FY08, will be performed in FY2009.
2009 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results IT Contribution to Process, Customer, or Mission % on-time completion of the entire Transition. 100% Completed as identified in the Approved Final Transition Schedule 100% [Not answered]
2009 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Satisfaction level defined per the Customer Satisfaction Survey (in the Contract Award Plan). % responses that are "Extremely Satisfied; % of responses that are "Neither Satisfied nor Unsatisfied" or "Unsatisfied" 98% overall satisfaction annual rating [Not answered]
2009 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Critical Processing All Production Processing will complete in the applications prescribed execution windows. This will be limited to VDC managed technologies determined by Root Cause Analysis 100% [Not answered]
2009 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Service Availability Website Availability % of time that system is available for caching, routing, and distribution. 99.50% [Not answered]
2010 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results IT Infrastructure Maintenance Operating Systems Upgrades % of operating or security system upgrades/releases that are installed after approval from Federal Student Aid 99.50% [Not answered]
2010 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Satisfaction level defined per the Customer Satisfaction Survey % responses that are "Extremely Satisfied; % of responses that are "Neither Satisfied nor Unsatisfied" or "Unsatisfied" 98% annual customer satisfaction rating [Not answered]
2010 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Efficiency Critical Processing All Production Processing will complete in the applications prescribed execution windows. 100% [Not answered]
2010 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Service Availability Mainframe Availability % of time a mainframe production region is available. 99.997% [Not answered]
2010 Goal 3: Obejctive 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Service Availability Non Mainframe Server Availability % of time servers are available for processing during required hours of operation. 99.98% [Not answered]

Section F: Enterprise Architecture (EA)

  1. Is this investment included in your agency's target enterprise architecture? yes
    1. If "no," please explain why? [Not answered]
  2. Is this investment included in the agency's EA Transition Strategy? yes
    1. If "yes," provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment. Virtual Data System Initiative
    2. If "no," please explain why? [Not answered]
  3. Is this investment identified in a completed and approved segment architecture? yes
    1. If "yes," provide the six digit code corresponding to the agency segment architecture. The segment architecture codes are maintained by the agency Chief Architect. For detailed guidance regarding segment architecture codes, please refer to http://www.egov.gov/. 404-000

4. Service Component Reference Model (SRM) Table :

Agency Component Name Agency Component Description FEA SRM Service Type FEA SRM Component Service Component Reused Internal or External Reuse? BY Funding Percentage
Component Name UPI
VDC Provides security management capibility to support the VDC business functions Security Management Identification and Authentication [Not answered] [Not answered] No Reuse 20
VDC Provides security management capibility to support the VDC business functions Security Management Access Control [Not answered] [Not answered] No Reuse 3
VDC Provides security management capibility to support the VDC business functions Security Management Intrusion Detection [Not answered] [Not answered] No Reuse 5
VDC Provides systems management capibility to support the VDC business functions Systems Management System Resource Monitoring [Not answered] [Not answered] No Reuse 4
VDC Provides communications capibility to support the VDC business functions Communication Computer / Telephony Integration [Not answered] [Not answered] No Reuse 8
VDC Allows the monitoring of activities within the change management process Tracking and Workflow Process Tracking [Not answered] [Not answered] No Reuse 10
VDC Supports the use of dynamic reports on an as needed basis Reporting Ad Hoc [Not answered] [Not answered] No Reuse 50

 

5. Technical Reference Model (TRM) Table:

FEA SRM Component FEA TRM Service Area FEA TRM Service Category FEA TRM Service Standard Service Specification
System Resource Monitoring Service Access and Delivery Service Requirements Hosting Perot Systems Plano Technology Center (PTC) in Plano, TX
Ad Hoc Component Framework Data Management Reporting and Analysis Crystal Reports
Access Control Component Framework Security Certificates / Digital Signatures Oracle Enterprise Manager
Intrusion Detection Component Framework Security Supporting Security Services Tripwire Incorporated, Intrusion Detection System
Process Tracking Component Framework Data Management Reporting and Analysis Rational Clearcase
System Resource Monitoring Service Platform and Infrastructure Hardware / Infrastructure Servers / Computers Hewlett-Packard, HP-UX 3440 11i Server
System Resource Monitoring Service Platform and Infrastructure Hardware / Infrastructure Servers / Computers Hewlett-Packard, Web servers
Identification and Authentication Service Access and Delivery Service Requirements Authentication / Single Sign-on IBM Corporation, Tivoli Access Manager, 5.1.0.13-proxy 5.2 - Idap
Access Control Service Access and Delivery Service Requirements Authentication / Single Sign-on IBM Tivoli Identity and Access Manager
Computer / Telephony Integration Service Access and Delivery Access Channels Collaboration / Communications Hewlett-Packard Company, PCI RS-232 MUX Software
  1. Will the application leverage existing components and/or applications across the Government (i.e., USA.Gov, Pay.Gov, etc)? no
    1. If "yes," please describe. [Not answered]

Part III: For "Operation and Maintenance" investments ONLY (Steady State)

Section A: Risk Management (All Capital Assets)

  1. Does the investment have a Risk Management Plan? yes
    1. If "yes," what is the date of the plan? Jan 31, 2008
    2. Has the Risk Management Plan been significantly changed since last year's submission to OMB? no
    3. If "yes," describe any significant changes: [Not answered]
  2. If there currently is no plan, will a plan be developed? [Not answered]
    1. If "yes," what is the planned completion date? [Not answered]
    2. If "no," what is the strategy for managing the risks? [Not answered]

Section B: Cost and Schedule Performance (All Capital Assets)

  1. Was operational analysis conducted? yes
    1. If "yes," provide the date the analysis was completed. Mar 15, 2008
    2. If "yes," what were the results? Transition of the VDC from Computer Sciences Corp in Meridian, CT to Perot Systems Government Systems, Inc in Plano, TX was successfully completed. Federal Student Aid will continue to promote a TEAM environment with Perot to continuously improve and apply "seamless" controls to enhance thorough and efficient over site. Within our first year of operations, we have realized a 50% growth in computing capacity.
    3. If "no," please explain why it was not conducted and if there are any plans to conduct operational analysis in the future: [Not answered]
  2.  
    1. What costs are included in the reported Cost/Schedule Performance information (Government Only/Contractor Only/Both)? Contractor Only

2. b Comparison of Plan vs. Actual Performance Table:

Description of Milestone Planned Actual Variance
Completion Date Total Cost ($M) Completion Date Total Cost ($M) Schedule:Cost
(# days/$M)
FY2007 - annual operations Sep 30, 2007 67.772 Sep 30, 2007 87.89 0 -20.118
FY2008 - annual operations Sep 30, 2008 48.634 [Not answered] [Not answered] [Not answered] [Not answered]
FY2009 - annual operations Sep 30, 2009 29.859 [Not answered] [Not answered] [Not answered] [Not answered]
FY2010 - annual operations Sep 30, 2010 29.589 [Not answered] [Not answered] [Not answered] [Not answered]
             

Return to OMB Exhibit 300 page