U.S. Department of Education: Promoting Educational Excellence for all Americans

Student Aid Internet Gateway (SAIG)

Exhibit 300: Capital Asset Plan and Business Case Summary
Part I: Summary Information And Justification

Section A: Overview

  1. Date of submission: May 30, 2008
  2. Agency: 018
  3. Bureau: 45
  4. Name of this Capital Asset: Student Aid Internet Gateway (SAIG)
  5. Unique Project (Investment) Identifier: 018-45-01-07-01-1070-00
  6. What kind of investment will this be in FY2010? Operations and Maintenance
  7. What was the first budget year this investment was submitted to OMB? FY2001 or earlier
  8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap: The U.S. Department of Education (ED), FSA is responsible for managing and administering student financial assistance programs authorized under Title IV of the Higher Education Act of 1965, as amended. In 2001, to reduce costs of delivering student financial aid, FSA management decided to move data transmissions in support of these programs from a proprietary network to Internet transmissions. The resulting SAIG Portal provides this telecommunications support and facilitates data transmission between FSA?s customers and the various Title IV Application Systems. SAIG is a store and forward mailbox application used by FSA?s customers (post-secondary schools, lenders, guaranty agencies, state agencies, and other electronic trading partners) for sending and receiving Privacy Act data to the Title IV application systems. There are currently 7,000+ customers participating in SAIG. Customers transmit data using their local Internet Service Provider (ISP) to reduce transmission costs to FSA. The Commercial off the Shelf (COTS) products that support the customers? transmissions were developed by the commercial vendor ClickCommerce. The software products include Easy Access (client), Secure Remote (mailbox application), and Online Secure Manager (web-based online query status of transmissions). SAIG is currently hosted the FSA Virtual Data Center (VDC) in Plano, TX operated by the vendor Perot Systems.
  9. Did the Agency's Executive/Investment Committee approve this request? yes
    1. If "yes," what was the date of this approval? Aug 30, 2007
  10. Did the Project Manager review this Exhibit? yes
  11. Contact information of Program/Project Manager?
    1. What is the current FAC-P/PM (for civilian agencies) or DAWIA (for defense agencies) certification level of the program/project manager? Senior/Expert/DAWIA-Level 3
  1. Has the agency developed and/or promoted cost effective, energy efficient and environmentally sustainable techniques or practices for this project. yes
    1. Will this investment include electronic assets (including computers)? no
    2. Is this investment for new construction or major retrofit of a Federal building or facility? (answer applicable to non-IT assets only) no
      1. If "yes," is an ESPC or UESC being used to help fund this investment? [Not answered]
      2. If "yes," will this investment meet sustainable design principles? [Not answered]
      3. If "yes," is it designed to be 30% more energy efficient than relevant code? [Not answered]
  2. Does this investment directly support one of the PMA initiatives? yes
    Expanded E-Government
    1. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? Expand Electronic Government Objectives: SAIG reduces the reporting burden on businesses. SAIG reduces the expense and difficulty of doing business with the government. SAIG increases access for persons with disabilities to agency web-sites and e-Government applications. SAIG Mailbox utilizes the Internet to enable citizens to penetrate the Federal bureaucracy to access information and transact business.
  3. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)? (For more information about the PART, visit www.whitehouse.gov/omb/part.) no
    1. If "yes," does this investment address a weakness found during a PART review? [Not answered]
    2. If "yes," what is the name of the PARTed program? [Not answered]
    3. If "yes," what rating did the PART receive? [Not answered]
  4. Is this investment for information technology? yes

For information technology investments only:

  1. What is the level of the IT Project? (per CIO Council PM Guidance) Level 3
  2. In addition to the answer in 11(a), what project management qualifications does the Project Manager have? (per CIO Council PM Guidance) (1) Project manager has been validated as qualified for this investment
  3. Is this investment or any project(s) within this investment identified as "high risk" on the Q4-FY 2008 agency high risk report (per OMB Memorandum M-05-23)? yes
  4. Is this a financial management system? no
    1. If "yes," does this investment address a FFMIA compliance area? [Not answered]
      1. If "yes," which compliance area: [Not answered]
      2. If "no," what does it address? [Not answered]
    2. If "yes," please identify the system name(s) and system acronym(s) as reported in the most recent financial systems inventory update required by Circular A-11 section 52 [Not answered]
  5. What is the percentage breakout for the total FY2010 funding request for the following?
Hardware 0
Software 50
Services 50
Other 0
  1. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities? n/a
  2. Contact information of individual responsible for privacy related questions:
   
   
   
   
  1. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval? yes
  2. Does this investment directly support one of the GAO High Risk Areas? no

Section B: Summary of Spending

  1.  

Table 1: SUMMARY OF SPENDING FOR PROJECT PHASES
(REPORTED IN MILLIONS)
(Estimates for BY+1 and beyond are for planning purposes only and do not represent budget decisions)

  PY-1 and earlier PY 2008 CY 2009 BY 2010 BY+1 2011 BY+2 2012 BY+3 2013 BY+4 and beyond Total
Planning: 0 0 0 0          
Acquisition: 0 0 0 0          
Subtotal Planning amp; Acquisition: 0 0 0 0          
Operations & Maintenance: 3.7 1.26 1.33 1.5          
TOTAL: 3.7 1.26 1.33 1.5          

Government FTE Costs should not be included in the amounts provided above.

Government FTE Costs 0.32 0.12 0.13 0.13          
Number of FTE represented by Costs: 1 1 1 1          
  1. Will this project require the agency to hire additional FTE's? no
    1. If "yes", How many and in what year? [Not answered]
  2. If the summary of spending has changed from the FY2009 President's budget request, briefly explain those changes: [Not answered]

Section D: Performance Information

Performance Information Table

Fiscal Year Strategic Goal(s) Supported Measurement Area Measurement Grouping Measurement Indicator Baseline Target Actual Results
2006 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc Mission and Business Results Higher Education Higher Education: Percentage of partners using SAIG for electronic access for data exchange 100% 100% 100%
2006 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Customer Results Customer Satisfaction Customer Satisfaction: Average score for survey results (range is 0 to 5) 3.0 4.0 4.63
2006 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Processes and Activities Costs Costs: Cost in dollars per gigabyte of data transmitted through SAIG $2,361.55 $2,007.32 $920
2006 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Technology Service Availability Availability: SAIG mailbox daily uptime expressed as a percentage 99.7% 99.7% 99.7%
2007 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Customer Results Customer Satisfaction Customer Satisfaction: Average score for survey results (range is 0 to 5) 3.0 4.0 4.47
2007 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Processes and Activities Costs Costs: Cost in dollars per gigabyte of data transmitted through SAIG $2,361.55 $2,007.32 $375.44
2007 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Technology Service Availability Availability: SAIG mailbox daily uptime expressed as a percentage 99.7% 99.7% 99.99%
2007 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Mission and Business Results Higher Education Higher Education: Percentage of partners using SAIG for electronic access for data exchange 100% 100% 100%
2008 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Mission and Business Results Higher Education Higher Education: Percentage of partners using SAIG for electronic access for data exchange 100% 100% 100%
2008 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Customer Results Customer Satisfaction Customer Satisfaction: Average score for survey results (range is 0 to 5) 3.0 4.0 4.57
2008 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Processes and Activities Costs Costs: Cost in dollars per gigabyte of data transmitted through SAIG $2,361.55 $2,007.32 $334.82
2008 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Technology Service Availability Availability: SAIG mailbox daily uptime expressed as a percentage 99.7% 99.7% 99.99%
2009 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Mission and Business Results Higher Education Higher Education: Percentage of partners using SAIG for electronic access for data exchange 100% 100% TBD
2009 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Customer Results Customer Satisfaction Customer Satisfaction: Average score for survey results (range is 0 to 5) 3.0 4 TBD
2009 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Processes and Activities Costs Costs: Cost in dollars per gigabyte of data transmitted through SAIG $375 $375 TBD
2009 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Technology Service Availability Availability: SAIG mailbox daily uptime expressed as a percentage 99.7% 99.7% TBD
2010 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Mission and Business Results Higher Education Higher Education: Percentage of partners using SAIG for electronic access for data exchange 100% 100% TBD
2010 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Customer Results Customer Services Customer Satisfaction: Average score for survey results (range is 0 to 5) 3.0 4.0 TBD
2010 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Processes and Activities Costs Costs: Cost in dollars per gigabyte of data transmitted through SAIG $375 $375 TBD
2010 Goal 3: Ensure the accessibility, affordability, and accountability of higher education... etc. Technology Service Availability Availability: SAIG mailbox daily uptime expressed as a percentage 99.7% 99.7% TBD
               

Section F: Enterprise Architecture (EA)

  1. Is this investment included in your agency's target enterprise architecture? no
    1. If "no," please explain why? When the Target State Vision (TSV) is achieved SAIG will be subsumed.
  2. Is this investment included in the agency's EA Transition Strategy? yes
    1. If "yes," provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment. Student Aid Internet Gateway (SAIG)
    2. If "no," please explain why? [Not answered]
  3. Is this investment identified in a completed and approved segment architecture? no
    1. If "yes," provide the six digit code corresponding to the agency segment architecture. The segment architecture codes are maintained by the agency Chief Architect. For detailed guidance regarding segment architecture codes, please refer to http://www.egov.gov/. 206-000

4. Service Component Reference Model (SRM) Table :

Agency Component Name Agency Component Description FEA SRM Service Type FEA SRM Component Service Component Reused Internal or External Reuse? BY Funding Percentage
Component Name UPI
FSA SAIG Reporting To support Adhoc reports to end user for data analysis Reporting Ad Hoc [Not answered] [Not answered] No Reuse 3
FSA SAIG Customer Assistance To support endusers on-line help to assist in program utilization. Customer Initiated Assistance Online Help [Not answered] [Not answered] No Reuse 2
FSA SAIG Document Management To provide cohesive data to access program data Document Management Indexing [Not answered] [Not answered] No Reuse 15
FSA SAIG Workflow Management To provide a standard process to rec and send data access. Tracking and Workflow Process Tracking [Not answered] [Not answered] No Reuse 10
FSA SAIG Library / Storage To provide library storage, and respository for access data. Document Management Library / Storage [Not answered] [Not answered] No Reuse 40
FSA SAIG Data Management To support Federal Student Aid access to rec and send data. Data Management Data Exchange [Not answered] [Not answered] No Reuse 30

 

5. Technical Reference Model (TRM) Table:

FEA SRM Component FEA TRM Service Area FEA TRM Service Category FEA TRM Service Standard Service Specification
Library / Storage Service Access and Delivery Access Channels Collaboration / Communications Hewlett-Packard Company, Object COBOL/UX Developer Bundle for HPUX 11.0
Library / Storage Service Platform and Infrastructure Database / Storage Storage Hewlett-Packard Company, MirrorDisk/UX
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, GlancePlus/UX Pak for s800 11.00
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, C/ANSI C Developer's Bundle for HP-UX 11.00 (S800)
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, aC++ Compiler (S800)
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, Special Edition HP-UX Unlimited-User Lic
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, OnLineJFS (Advanced VxFS)
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, MC / Service Guard
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, PerfView Analyzer for s800 11.00
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, HP-UX Development Kit for Java*
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, HP-UX Installation Utilities (Ignite-UX)
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, Cluster Object Manager
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, Java 2 SDK 1.3 for HP-UX (700/800), PA1.1 + PA2.0 Add On
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, Java 2 RTE 1.3 for HP-UX (700/800), PA1.1 + PA2.0 Add On
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, English HP-UX 64-bit Runtime Environment
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, HP-UX Installation Utilities for Installing 11.00 Systems
Library / Storage Service Access and Delivery Access Channels Collaboration / Communications Hewlett-Packard Company, PCI RS-232 MUX Software
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, HP-UX 11.0 Support Tools Bundle, Jun 2001
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, HP-UX General Release Patches, March 2001
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Hewlett-Packard Company, HP-UX Hardware Enablement and Critical Patches, September 2001
Library / Storage Service Platform and Infrastructure Support Platforms Dependent Platform Perl Programming Language
Library / Storage Service Interface and Integration Integration Middleware IBM Corporation, MQSeries for HP-UX
Library / Storage Service Interface and Integration Integration Middleware IBM Corporation, MQSeries Update (U474386) for HP-UX
Library / Storage Service Interface and Integration Integration Middleware IBM Corporation, MQSeries Update (U474837) for HP-UX
Library / Storage Service Platform and Infrastructure Hardware / Infrastructure Servers / Computers Hewlett-Packard Company, Proliant DL380
Process Tracking Service Platform and Infrastructure Delivery Servers Application Servers ClickCommerce Incorporated, TDNgine v2.6.8
Library / Storage Service Platform and Infrastructure Delivery Servers Application Servers ClickCommerce Incorporated, TDNgine v2.6.8
Indexing Service Platform and Infrastructure Delivery Servers Application Servers ClickCommerce Incorporated, TDNgine v2.6.8
Ad Hoc Service Platform and Infrastructure Delivery Servers Application Servers ClickCommerce Incorporated, TDNgine v2.6.8
Online Help Service Platform and Infrastructure Delivery Servers Application Servers ClickCommerce Incorporated, TDNgine v2.6.8
Library / Storage Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDManager v5.0.0020
Library / Storage Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDConnector API v1.2
Online Help Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDCommunityManager v2.5.8
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDClient v2.2.020 (provided by this investment, supports application systems running on OS/390 MVS/ESA 2.6+ (with LE/370 1.9))
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.50 (provided by this investment, supports application systems running on OS/390 MVS/ESA 2.6+ (with LE/370 1.9))
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.46 (provided by this investment, supports application systems running on OS/390 MVS/ESA 2.6+ (with LE/370 1.9))
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDClient v2.2.023 (provided by this investment, supports application systems running on OS/400 4.2 and above (Compiler Level 3.7))
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDClient v2.2.0263 (provided by this investment, supports application systems running on OS/400 4.2 and above (Compiler Level 3.7))
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.48 (provided by this investment, supports application systems running on OS/400 4.2 and above (Compiler Level 3.7))
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDClient v2.2.023.1 (provided by this investment, supports application systems running on AIX 4.2 and above)
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.50 (provided by this investment, supports application systems running on AIX 4.2 and above)
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.54 (provided by this investment, supports application systems running on Digital Equipment Corporation's (DEC) Unix 4.0)
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.50 (provided by this investment, supports application systems running on Digital Equipment Corporation's (DEC) OpenVMS 7.1)
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDClient v2.2.023 (provided by this investment, supports application systems running on HP UX 10.01 and above)l
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, EAClient v1.46 (provided by this investment, supports application systems running on HP UX 10.01 and above)
Data Exchange Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, TDClient v2.2.023.1 (provided by this investment, supports application systems running on Sun Solaris 2.6, and above, on SPARC (i.e. not Intel))
Data Exchange Service Platform and Infrastructure Database / Storage Database ClickCommerce Incorporated, EAClient v1.46 (provided by this investment, supports application systems running on Sun Solaris 2.6, and above, on SPARC (i.e. not Intel))
  1. Will the application leverage existing components and/or applications across the Government (i.e., USA.Gov, Pay.Gov, etc)? no
    1. If "yes," please describe. [Not answered]

Part III: For "Operation and Maintenance" investments ONLY (Steady State)

Section A: Risk Management (All Capital Assets)

  1. Does the investment have a Risk Management Plan? yes
    1. If "yes," what is the date of the plan? Jul 1, 2008
    2. Has the Risk Management Plan been significantly changed since last year's submission to OMB? no
    3. If "yes," describe any significant changes: [Not answered]
  2. If there currently is no plan, will a plan be developed? [Not answered]
    1. If "yes," what is the planned completion date? [Not answered]
    2. If "no," what is the strategy for managing the risks? [Not answered]

Section B: Cost and Schedule Performance (All Capital Assets)

  1. Was operational analysis conducted? yes
    1. If "yes," provide the date the analysis was completed. Jul 2, 2008
    2. If "yes," what were the results? The overall state of this application is positive. The monthly random customer service surveys average a total score above 4.5 out of 5 since April 2007. This project is providing the end-user with the features and functionality required to meet the business requirements and objectives, in a timely manner. The cost and schedule variance equals zero because it is a fixed price contract in a maintenance and operations state. Since there have not been any enhancements to the system since the previous contract in 2003, there are only several minor enhancements, already available with this prodcut, that can be enabled. A few are as follows: Add EDconnect compatibility with Windows Vista, Business version. Add two new TDClient platforms, Linux and Windows (XP and Vista Business version), to the list of available platforms for mainframe/midrange users. Enable web transactions for all end-users through an encrypted secure thin client. Use Federal Student Aids Security Architecture (SA) environment to provide identity and access management into the Student Aid Internet Gateways (SAIG) environment.
    3. If "no," please explain why it was not conducted and if there are any plans to conduct operational analysis in the future: [Not answered]
  2.  
    1. What costs are included in the reported Cost/Schedule Performance information (Government Only/Contractor Only/Both)? Contractor and Government

2. b Comparison of Plan vs. Actual Performance Table:

Description of Milestone Planned Actual Variance
Completion Date Total Cost ($M) Completion Date Total Cost ($M) Schedule:Cost
(# days/$M)
FY2002 - Maintenance Sep 30, 2002 3.263 Sep 30, 2002 2.7901 0 0.4723
FY2003- Maintenance Sep 30, 2003 3.38 Sep 30, 2003 3.38 0 0
FY2004-Maintenance Sep 30, 2004 3.612 Sep 30, 2004 3.38 0 0
FY2005 - Maintenance Sep 30, 2005 1.3 Sep 30, 2005 0.731 0 0.058
FY2005 - Software License Fee Sep 30, 2005 0.545 Sep 30, 2005 0.545 0 0
FY2005 - System Administration Sep 30, 2005 0.756 Jul 30, 2005 0.756 0 0
Oracle Upgrade Jul 1, 2006 0.07 Oct 21, 2006 0.07 0 0
FY2006 - Maintenance Sep 30, 2006 1.21 Sep 30, 2006 1.21 0 0.097
FY2006 - Software License Fee Sep 30, 2006 0.6 Sep 30, 2006 0.6 0 0.001
FY2006 - System Administration Sep 30, 2006 0.61 Sep 30, 2006 0.61 0 0.0098
FY2007 - Maintenance Sep 30, 2007 1.263 Sep 30, 2007 1.263 0 0
FY2007 - Software License Fee Sep 30, 2007 0.631 Sep 30, 2007 0.631 0 0
FY2007- System Administration Sep 30, 2007 0.632 Sep 30, 2007 0.632 0 0
FY2008 - Maintenance Sep 30, 2008 1.33 Dec 31, 2008 1.33 0 0
FY2008 - Software License Fee Sep 30, 2008 0.663 Mar 31, 2008 0.663 0 0
FY2008- System Administration Sep 30, 2008 0.668 Sep 30, 2008 0.668 0 0
FY2009 - Maintenance Sep 30, 2009 1.7 Sep 30, 2009 0 0 0
FY2009 - Software License Fee Sep 30, 2009 0.75 Sep 30, 2009 0 0 0
FY2009- System Administration Sep 30, 2009 0.75 Sep 30, 2009 0 0 0
FY2009- Acquisition Sep 30, 2009 0.2 Sep 30, 2009 0 0 0
FY2010 - Maintenance Sep 30, 2010 1.5825 Sep 30, 2010 0 0 0
FY2010 - Software License Fee Sep 30, 2010 0.791 Sep 30, 2010 0 0 0
FY2010- System Administration Sep 30, 2010 0.791 Sep 30, 2010 0 0 0
             

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