For information technology investments only:
| Hardware | 0 |
| Software | 0 |
| Services | 100 |
| Other | 0 |
|
Table 1:
SUMMARY OF SPENDING FOR PROJECT PHASES |
|||||||||
| PY-1 and earlier | PY 2008 | CY 2009 | BY 2010 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Planning: | 0 | 0 | 0 | 0 | |||||
| Acquisition: | 41.85 | 0 | 0 | 0 | |||||
| Subtotal Planning amp; Acquisition: | 41.85 | 0 | 0 | 0 | |||||
| Operations & Maintenance: | 82.43 | 66.73 | 80.66 | 104.23 | |||||
| TOTAL: | 124.28 | 66.73 | 80.66 | 104.23 | |||||
|
Government FTE Costs should not be included in the amounts provided above. |
|||||||||
| Government FTE Costs | 7.137 | 2.204 | 2.31 | 2.394 | |||||
| Number of FTE represented by Costs: | 67 | 20 | 20 | 20 | |||||
|
Performance Information Table |
|||||||
| Fiscal Year | Strategic Goal(s) Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Target | Actual Results |
|---|---|---|---|---|---|---|---|
| 2004 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | 99% |
| 2004 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA?s Customer Satisfaction survey | 66 | 68 | 72 |
| 2004 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | 75% |
| 2004 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | 97.3% |
| 2005 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | 97% |
| 2005 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA?s Customer Satisfaction survey | 66 | 72 | 76 |
| 2005 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | 97% |
| 2005 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | 100% |
| 2006 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | 97% |
| 2006 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA?s Customer Satisfaction survey | 66 | 76 | 77 |
| 2006 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | 91% |
| 2006 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | 99.9% |
| 2007 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | 97.75% |
| 2007 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA's Customer Satisfaction survey | 66 | 76 | 81 |
| 2007 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | 91% |
| 2007 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | 99.7% |
| 2008 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | 96% |
| 2008 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA's Customer Satisfaction survey | 66 | 76 | Measure not scored in FY08 in anticipation of "ADvance" solution subsuming this initiative, but ADvance did not mature as expected. |
| 2008 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | 88% |
| 2008 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | 99.7% |
| 2009 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | [Not answered] |
| 2009 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA's Customer Satisfaction survey | 66 | 76 | [Not answered] |
| 2009 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | [Not answered] |
| 2009 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | [Not answered] |
| 2010 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Percentage of funds drawn down for DL and Pell Grant programs substantiated by receipt of records within 30 day requirement | 80% | 96% | [Not answered] |
| 2010 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Customer Satisfaction | Customer Satisfaction: ACSI score representing customers satisfaction with COD on FSA's Customer Satisfaction survey | 66 | 76 | [Not answered] |
| 2010 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Financial Management | Financial Management: Percentage of schools substantiating draw downs with records within 30 day requirements | 75% | 88% | [Not answered] |
| 2010 | Goal 3 Objective 2: Deliver federal student aid to students and parents effectively and efficiently. | Technology | Availability | Availability: Percentage of COD web availability excluding scheduled outages | 99.7% | 99.7% | [Not answered] |
|
4. Service Component Reference Model (SRM) Table : |
|||||||
| Agency Component Name | Agency Component Description | FEA SRM Service Type | FEA SRM Component | Service Component Reused | Internal or External Reuse? | BY Funding Percentage | |
|---|---|---|---|---|---|---|---|
| Component Name | UPI | ||||||
| FSA COD Routing and Scheduling | Provide routing and scheduling capabilities to support COD inbound correspondence management business functions. | Routing and Scheduling | Inbound Correspondence Management | [Not answered] | [Not answered] | No Reuse | 1 |
| FSA COD Routing and Scheduling | Provide routing and scheduling capabilities to support COD outbound correspondence management business functions. | Routing and Scheduling | Outbound Correspondence Management | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA COD Document Management | Provide document management capabilities to support the indexing of DL's and Pell Grants for the COD business functions. | Document Management | Library / Storage | [Not answered] | [Not answered] | No Reuse | 3 |
| FSA COD Document Management | Provide document management capabilities to the library or storage in support of the COD business functions. | Document Management | Indexing | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA COD Knowledge Management | Provide data management capabilities to support COD information retrieval business functions. | Knowledge Management | Information Retrieval | [Not answered] | [Not answered] | No Reuse | 3 |
| FSA COD Knowledge Management | Provide data management capabilities to support COD Information Sharing business functions. | Knowledge Management | Information Sharing | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA COD Knowledge Management | Provide knowledge management capabilities to support the categorization of data for the COD business functions. | Knowledge Management | Categorization | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA COD Records Management | Provide records management capabilities to support COD record linking and association business functions. | Records Management | Record Linking / Association | [Not answered] | [Not answered] | No Reuse | 1 |
| FSA COD Records Management | Provide records management capabilities to support COD Document Retirement business functions. | Records Management | Document Retirement | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA COD Data Mangement | Provide data management capabilities to support the extraction and transformation for the COD business function. | Data Management | Extraction and Transformation | [Not answered] | [Not answered] | No Reuse | 30 |
| FSA COD Reporting | Provide reporting capabilities to support the COD Ad-Hoc reports functions. | Reporting | Ad Hoc | [Not answered] | [Not answered] | No Reuse | 5 |
| FSA COD Reporting | Provide reporting capabilities to support COD business functions on standardized and canned reports. | Reporting | Standardized / Canned | [Not answered] | [Not answered] | No Reuse | 5 |
| FSA COD Security Management | Provide security management audit trail capture and analysis support for the COD business functions. | Security Management | Audit Trail Capture and Analysis | Audit Trail Capture and Analysis | [Not answered] | No Reuse | 1 |
| FSA COD Security Management | Provide verification capabilities to support the COD security management business functions. | Security Management | Access Control | [Not answered] | [Not answered] | No Reuse | 1 |
| FSA COD Document Management | Provide document management capabilities to support the document imaging and OCR functions for the COD Business operations. | Document Management | Document Imaging and OCR | [Not answered] | [Not answered] | No Reuse | 5 |
| FSA COD Data Mangement | Provide data management capabilities to support COD DL and Pell Grant business functions. | Data Management | Data Classification | [Not answered] | [Not answered] | No Reuse | 30 |
| FSA Customer Relationship Management | Defines the set of capabilities that support the retention and delivery of the Direct Loan and Pell Grant services for institutions and borrowers for these programs. | Customer Relationship Management | Customer / Account Management | [Not answered] | [Not answered] | No Reuse | 5 |
|
5. Technical Reference Model (TRM) Table: |
||||
| FEA SRM Component | FEA TRM Service Area | FEA TRM Service Category | FEA TRM Service Standard | Service Specification |
|---|---|---|---|---|
| Customer / Account Management | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 v6.1 |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Web Servers | Sun Microsystems Incorporated, Solaris 8 iPlanet Enterprise Server |
| Customer / Account Management | Service Platform and Infrastructure | Database / Storage | Database | Sun Microsystems Incorporated, Solaris 8 |
| Customer / Account Management | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Sun Microsystems Inc. Veritas v5.1 |
| Customer / Account Management | Service Platform and Infrastructure | Database / Storage | Database | Oracle Corporation, Oracle 8i HA |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Application Servers | BEA Systems Incorporated, Weblogic Application Server Version 8.1 |
| Customer / Account Management | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, IMS v6.1 |
| Customer / Account Management | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, z/OS 1.4 |
| Standardized / Canned | Component Framework | Data Management | Reporting and Analysis | Cognos Incorporated, Cognos Application Version 7.3 and PowerPlay Enterprise V7.1.341 |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Web Servers | Netscape Communications Corporation, Netscape Browser Ver. 5.1 |
| Customer / Account Management | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Microsoft Corporation, Windows NT 4.0 |
| Customer / Account Management | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, MQ Series v5.3.1 |
| Customer / Account Management | Service Interface and Integration | Integration | Enterprise Application Integration | MetaStorm, Data Integrator V 4.0.5.0 |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Web Servers | Sun Microsystems Incorporated, Netra T1 |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Application Servers | Sun Microsystems Incorporated, E420 |
| Customer / Account Management | Service Platform and Infrastructure | Hardware / Infrastructure | Servers / Computers | Sun Microsystems Incorporated, E420 |
| Customer / Account Management | Service Platform and Infrastructure | Hardware / Infrastructure | Servers / Computers | IBM Corporation, G6 Processor |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Web Servers | Hewlett-Packard Company, Compaq Dual P III 667 |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Application Servers | Hewlett-Packard Company, Compaq Quad PX550 |
| Customer / Account Management | Service Platform and Infrastructure | Delivery Servers | Application Servers | IBM Corporation, RS 9672 R56 |
| Inbound Correspondence Management | Component Framework | User Presentation / Interface | Dynamic Server-Side Display | Siebel Partner Relationship Management |
| Outbound Correspondence Management | Component Framework | User Presentation / Interface | Dynamic Server-Side Display | Siebel Partner Relationship Management |
| Library / Storage | Service Platform and Infrastructure | Database / Storage | Storage | Oracle Corporation, Oracle RDBMS 9i, Enterprise 9.2.05 |
| Indexing | Service Interface and Integration | Interoperability | Data Format / Classification | eXtensible Markup Language (XML) |
| Categorization | Service Interface and Integration | Interoperability | Data Format / Classification | eXtensible Markup Language (XML) |
| Record Linking / Association | Service Interface and Integration | Interoperability | Data Format / Classification | eXtensible Markup Language (XML) |
| Document Retirement | Service Platform and Infrastructure | Database / Storage | Storage | Oracle Corporation, Oracle RDBMS9i, Enterprise 9.2.05 |
| Extraction and Transformation | Service Interface and Integration | Interoperability | Data Transformation | eXtensible Stylesheet Language Transform (XSlt) |
| Ad Hoc | Component Framework | Data Management | Reporting and Analysis | SQL Server |
| Audit Trail Capture and Analysis | Service Access and Delivery | Service Transport | Service Transport | Hyper Text Transfer Protocal (HTTP)1.1 |
| Access Control | Service Access and Delivery | Service Requirements | Authentication / Single Sign-on | IBM Tivoli Identity and Access Manager |
| Document Imaging and OCR | Component Framework | User Presentation / Interface | Dynamic Server-Side Display | IBM FileNetP8 |
| Information Retrieval | Service Platform and Infrastructure | Database / Storage | Storage | Oracle Corporation Oracle RDBMS 9i, Enterprise 9.2.05 |
| Information Sharing | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Microsoft Corporation, Windows 2000 Server |
| Data Classification | Service Interface and Integration | Interoperability | Data Format / Classification | XML Registry for the Eduction Community |
|
2. b Comparison of Plan vs. Actual Performance Table: |
||||||
| Description of Milestone | Planned | Actual | Variance | |||
|---|---|---|---|---|---|---|
| Completion Date | Total Cost ($M) | Completion Date | Total Cost ($M) | Schedule:Cost (# days/$M) |
||
| FY 2001 Maintenance Costs | Sep 30, 2001 | 0.7 | Sep 30, 2001 | 0.7 | 0 | 0 |
| FY 2002 Maintenance Costs | Sep 30, 2002 | 0.875 | Sep 30, 2002 | 0.875 | 0 | 0 |
| 1st Share-in-Results Payment | Sep 30, 2002 | 12 | Sep 30, 2002 | 12 | 0 | 0 |
| FY 2003 Maintenance Costs | Sep 30, 2003 | 2 | Sep 30, 2003 | 2 | 0 | 0 |
| 2nd Share-in-Results Payment | Sep 30, 2003 | 12 | Sep 30, 2003 | 12 | 0 | 0 |
| FY 2004 Maintenance Costs | Sep 30, 2004 | 3.38 | Sep 30, 2004 | 3.38 | 0 | 0 |
| 1st Year Share-in-Savings Payment | Sep 30, 2004 | 16.9 | Sep 30, 2004 | 12.213 | 0 | 4.687 |
| FY 2005 Maintenance Costs | Feb 1, 2006 | 11.879 | Jul 31, 2006 | 10.832 | 180 | 1.047 |
| 3rd Year Share-in-Savings Payments | Sep 30, 2006 | 5.636 | Sep 30, 2006 | 5.636 | 0 | 0 |
| FY 2006 Maintenance Costs | Sep 30, 2007 | 13.04 | Jun 15, 2007 | 3.453 | 107 | 9.587 |
| FY 2007 Maintenance Costs | Sep 30, 2007 | 55.099 | Sep 30, 2007 | 61.18732 | 0 | 6.08832 |
| FY 2008 Maintenance Costs | Sep 30, 2008 | 55.325 | Sep 30, 2008 | 64.729726 | 0 | 9.404726 |
| FY2008 Discretionary Funds | Sep 30, 2008 | 2 | Sep 30, 2008 | 2 | 0 | 0 |
| FY 2009 Operations and Maintenance Costs | Sep 30, 2010 | 68.758258 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2009 Other Direct Costs | Sep 30, 2009 | 9.849 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY 2009 Maintenance Release 9.0 Common Origination and Disbursement (Option) | May 31, 2010 | 2.051445 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY 2010 Operations and Maintenance Costs | Sep 30, 2010 | 61.590065 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Other Direct Costs | Sep 30, 2010 | 4.901399 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Maintenance Release 9.0 Common Origination and Disbursement (Option) | May 31, 2010 | 3.712895 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Maintenance Release 10.0 Common Origination and Disbursement (Option) | Sep 30, 2010 | 2.133133 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY 2010 Discretionary Funds | Sep 30, 2010 | 2.7 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Operations and Maintenance Tier 1 Pricing (Option) | Sep 30, 2010 | 5.865527 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Operations and Maintenance Tier 2 Pricing (Option) | Sep 30, 2010 | 6.479093 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Operations and Maintenance Tier 3 Pricing (Option) | Sep 30, 2010 | 5.913491 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Operations and Maintenance Tier 4 Pricing (Option) | Sep 30, 2010 | 6.098194 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY2010 Operations and Maintenance Tier 5 Pricing (Option) | Sep 30, 2010 | 4.84396 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |