U.S. Department of Education: Promoting Educational Excellence for all Americans

Table 2. Excerpt From Appleton eSchool's Online Program Perceiver Instrument*

Component 7. Program Support. The purpose of the support network is to provide additional support to the student that complements the instructor. This includes not only a support person from home, but also other school resources that may include a counselor, social worker, etc.

ELEMENT
LEVEL OF PROGRAM PERFORMANCE
DEFICIENT
DEVELOPING
PROFICIENT
EXEMPLARY
Overall Student Support Structure Plan No student support structure plan in place or the plan is poorly written and/or incomplete. Students are not receiving necessary resources. Student support structure plan is in place but parts of the plan are incomplete or may be unclear. The plan provides for resources necessary for student success but some gaps in the plan may exist. Student support structure plan is in place and is clear in its purpose and objectives. The plan provides for resources necessary for student success. Exemplary student support structure plan is in place and is a proven model for assuring students have necessary support and ongoing support.
Mentor responsibilities have been developed and shared Mentor responsibilities have not been developed or are incomplete and/or unclear or have not been appropriately shared. Mentor responsibilities have been developed and shared but parts may be unclear and/ or all mentors have not received the information. Mentor responsibilities are well written, clear, and have been shared with all mentors. Mentor responsibilities are extremely well written, clear, and shared in numerous formats with all mentors.
Mentors are provided necessary training and support No mentor training program provided or there are no written objectives that clearly outline the purpose of the mentor training program. No ongoing support is available. Mentor training program is provided and there are written objectives that outline the purpose of the mentor training. Some objectives may be unclear. Ongoing support is available, but may be inconsistent. Mentor training program is provided and there are objectives that outline the purpose of the mentor training. Few objectives are unclear. Ongoing support is available. Mentor training program is provided and there are extremely clear and concise objectives that outline the purpose of the mentor training program. Ongoing support is consistently provided.
Mentors provide positive support for student No system in place to monitor mentor support and/or concerns that may arise. System in place to monitor mentor support and/or concerns that may arise, but system may break down from time to time. System in place to monitor mentor support and/ or concerns that may arise. System is reliable most of the time. Proven system in place to monitor mentor support and/or concerns that may arise. The system provides opportunities for two-way communication.
Mentors have the ability to communicate with teacher No system in place to allow mentors to communicate with teacher in a timely manner. System in place to allow mentors to communicate with teacher in a timely manner but system may break down from time to time. System in place to allow mentors to communicate with teacher in a timely manner. System is reliable most of the time. Proven system in place to allow mentors to communicate with teacher in a timely manner. The system provides check-ins with teacher on a regular basis.

* The U.S. Department of Education does not mandate or prescribe particular curricula or lesson plans. The information in this table was provided by the identified site or program and is included here as an illustration of only one of many resources that educators may find helpful and use at their option. The Department cannot ensure its accuracy. Furthermore, the inclusion of information in this table does not reflect the relevance, timeliness, or completeness of this information; nor is it intended to endorse any views, approaches, products, or services mentioned in the table.

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Last Modified: 07/31/2008