More Resources FY 2012 Grantee Satisfaction Survey  PDF (2.36M) American Customer Satisfaction Index Methodology

In response to the President's Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, the Department surveyed grant recipients representing 38 of the Department's largest and most impactful programs. The survey uses the American Customer Satisfaction Index (ACSI) which is the national indicator of customer evaluations of the quality of goods and services and the only uniform benchmarking measure of customer satisfaction across agencies and private industry. The ACSI is a weighted average of three questions that measure: overall satisfaction, satisfaction compared to expectations, and satisfaction compared to an ideal organization. Additionally, each participating principal office surveys their stakeholders on the effective use of technology, clarity and organization of documents, staff knowledge, and other areas important to customer satisfaction.

Previous Surveys

FY 2011 Grantee Satisfaction Survey PDF (2.6M)

FY 2010 Grantee Satisfaction Survey PDF (770K) | MSWord (1.16M)

FY 2009 Grantee Satisfaction Survey PDF (581K) | MSWord (774K)

FY 2008 Grantee Satisfaction Survey PDF (454K) | MSWord (1.7M)

FY 2007 Grantee Satisfaction Survey PDF (444K) | MSWord (1.1M)

FY 2006 Grantee Satisfaction Survey PDF (421K)

FY 2005 Grantee Satisfaction Survey PDF (452K)