Establish Management Excellence | Performance Goals
Financial Integrity and Management [PDF, 1.7MB]
The Department of Education's annual financial statements have earned an unqualified or "clean" opinion for four consecutive years, after having achieved only one clean opinion previously. We demonstrate to the American public that we account accurately for the dollars supporting federal education programs.
Strategic Human Capital Management [PDF, 1.7MB]
The Department is ensuring that a highly skilled work force will carry out the responsibilities of managing federal education programs for years to come through participation in federal activities to speed the hiring process and the implementation of performance standards for employees based on strategic plan objectives. A human capital deployment index established during 2005 sets a robust benchmark against which our future work force development efforts can be measured.
Information Technology Management [PDF, 1.7MB]
The Department is playing a leading role in federal initiatives to extend the use of electronic communication in delivering public services to Americans. These efforts include the increasing use of electronic applications in our discretionary grant competitions.
Customer Service for Student Financial Assistance [PDF, 1.7MB]
The Department is committed to enabling access to a quality education for all Americans, and the provision of financial aid to help millions of citizens complete a postsecondary degree is a particularly important customer service function. We are sustaining previous success in meeting the needs of aid applicants and recipients, and we are preparing improvements to service functions that have not produced expected levels of customer satisfaction.
Budget and Performance Integration [PDF, 1.7MB]
The Department is improving performance measures and management functions in order to demonstrate effectiveness across the majority of Department programs. Our progress on ensuring effectiveness was slower than anticipated for FY 2005, emphasizing the urgency of the task at hand.
Faith-Based and Community Organization Grantees [PDF, 1.7MB]
The emergence of faith-based and community organizations among the pool of grant applicants has reinforced the need for the Department to treat all applicants equitably, regardless of their level of experience in the application process. Novice applicants, many of whom represent these emergent organizations, are proving to be successful in winning grant awards in programs most amenable to their participation.