U.S. Department of Education: Promoting Educational Excellence for all Americans

A r c h i v e d  I n f o r m a t i o n

DEOA: Office for Civil Rights - 2005

Program Goal: To ensure equal access to education and promote educational excellence throughout the nation through the vigorous enforcement of civil rights.
Objective 8.1 of 2: To provide high-quality customer service throughout the case-resolution process.
Indicator 8.1.1 of 1: Customer Response: Percentage of satisfied customers.
Targets and Performance Data Assessment of Progress Sources and Data Quality
Percentage of respondents satisfied with OCR's customer service.
Year Actual Performance Performance Targets
2005
 
999


Explanation: The FY 2005 target is to establish the baseline.   		Additional Source Information: Data are collected during the fiscal year (October 1 - September 30).

Frequency: Annually.
Collection Period: 2004 - 2005
Data Available: October 2005

 

Objective 8.2 of 2: To obtain results by the efficient management of civil rights compliance activities.
Indicator 8.2.1 of 1: Resolution of Complaints: Percentage of complaints resolved within 180 days of receipt.
Targets and Performance Data Assessment of Progress Sources and Data Quality
Percentage of complaints resolved within 180 days.
Year Actual Performance Performance Targets
1997
80
 
1998
81
 
1999
80
80
2000
78
80
2001
84
80
2002
89
80
2003
91
80
2004
92
80
2005
 
80


  		Additional Source Information: Data are collected in OCR's Case Management System throughout the fiscal year (October 1- September 30).

Frequency: Other.
Collection Period: 2004 - 2005
Data Available: October 2005
Validated By: On-Site Monitoring By ED.

 

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