|Program Goal: To collect, analyze, and disseminate information on the condition of education in the United States and to provide comparative international statistics.|
|Objective 8.1 of 1: Provide timely, useful, and comprehensive data that are relevant to policy and educational improvement.|
|Indicator 8.1.1 of 1: Customer satisfaction: The National Center for Education Statistics (NCES) data are timely, relevant, and comprehensive.|
|Targets and Performance Data||Assessment of Progress||Sources and Data Quality|
Progress: 8.1.1 Publications-Ninety percent of NCES customers were satisfied or very satisfied with NCES publications in terms of comprehensiveness and utility. These same customers were slightly less satisfied with the timeliness of these publications. We did not meet our goal of 90% for timeliness. Data files-Eighty-eight and seventy eight percent of NCES customers were satisfied with the comprehensiveness and timeliness of data files. This was slightly below our target of 90%. Services-satisfaction with overall NCES services exceeded our target with a 92 % customer satisfaction rate. Customer satisfaction with the timeliness of overall service was slightly below the target at 84 %.
Additional Source Information: NCES Customer Satisfaction Survey.
Collection Period: 2003 - 2004
Data Available: August 2004
Validated By: NCES.
Data will be validated by using NCES review procedures and by applying NCES statistical standards.
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