U.S. Department of Education: Promoting Educational Excellence for all Americans

A r c h i v e d  I n f o r m a t i o n

ESRA: Statistics - 2004

Program Goal: To collect, analyze, and disseminate information on the condition of education in the United States and to provide comparative international statistics.
Objective 8.1 of 1: Provide timely, useful, and comprehensive data that are relevant to policy and educational improvement.
Indicator 8.1.1 of 1: Customer satisfaction: The National Center for Education Statistics (NCES) data are timely, relevant, and comprehensive.
Targets and Performance Data Assessment of Progress Sources and Data Quality
Percentage of customer respondents satisfied or very satisfied with NCES publications
Year Actual Performance Performance Targets
 
Comprehensiveness Timeliness Utility
Comprehensiveness Timeliness Utility
1997
88 72 86
     
1999
91 77 89
85 85 85
2001
90 74 90
90 90 90
2004
90 78 90
90 90 90

Percentage of customer respondents satisfied or very satisfied with NCES data files
Year Actual Performance Performance Targets
 
Comprehensiveness Timeliness
Comprehensiveness Timeliness
1997
82 52
   
1999
87 67
85 85
2001
88 66
90 90
2004
88 78
90 90

Percentage of customer respondents satisfied or very satisfied with NCES services
Year Actual Performance Performance Targets
 
Comprehensiveness Timeliness
Comprehensiveness Timeliness
1997
  89
   
1999
93 93
85 85
2001
83 88
90 90
2004
92 84
90 90


Progress: 8.1.1 Publications-Ninety percent of NCES customers were satisfied or very satisfied with NCES publications in terms of comprehensiveness and utility. These same customers were slightly less satisfied with the timeliness of these publications. We did not meet our goal of 90% for timeliness. Data files-Eighty-eight and seventy eight percent of NCES customers were satisfied with the comprehensiveness and timeliness of data files. This was slightly below our target of 90%. Services-satisfaction with overall NCES services exceeded our target with a 92 % customer satisfaction rate. Customer satisfaction with the timeliness of overall service was slightly below the target at 84 %.

 
Additional Source Information: NCES Customer Satisfaction Survey.

Frequency: Biennially.
Collection Period: 2003 - 2004
Data Available: August 2004
Validated By: NCES.
Data will be validated by using NCES review procedures and by applying NCES statistical standards.

 

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