Office of Federal Student Aid
I. Mission And Responsibilities
III. Order of Succession
IV. Functions and Responsibilities of FSA Components
A. Immediate Office of the Chief Operating Officer
D. Performance Management
E. Customer Experience
F. Administrative Services
G. Risk Management
H. Program Compliance
I. Business Operations
J. FSA Acquisitions
I. MISSION AND RESPONSIBILITIES
The Chief Operating Officer for Federal Student Aid advises the Secretary on matters related to the Department's operation of student financial assistance programs under Title IV of the Higher Education Act. The Office directs, coordinates, and recommends policies for programs that are designed to:
- Provide financial assistance to eligible students enrolled in postsecondary educational institutions.
- Deliver grants, loans, and work-study assistance to nearly nine million students through approximately 6,000 postsecondary institutions, 4,800 lenders, and 35 guarantee organizations.
- Collect more than $150 million in outstanding loans with data systems that track 93 million student loans and 15 million Pell Grants.
Federal Student Aid is under the supervision of the Chief Operating Officer for Federal Student Aid who reports to the Secretary. (See Proposed Realignment Organization Chart)
III. ORDER OF SUCCESSION
In the event that the Chief Operating Officer dies, resigns or is otherwise unable to perform the functions and duties of the office and the office is thereby deemed to be vacant, and the Secretary has not designated in writing another individual to act as the Chief Operating Officer, the following officials, in the order shown, shall perform the functions and duties of the office in an acting capacity.
In instances where the office of the Chief Operating Officer is filled, but the head of the Office is absent, unavailable, otherwise unable to perform the functions and duties of the position, and/or there is a disruption in the normal channels of direction and communication, and unless the head of the Office or the Secretary, in writing, designates another individual to act as the Chief Operating Officer, the following officials, in the order shown, shall serve in an acting capacity as the Chief Operating Officer:
Chief of Staff
Chief Administration Officer
Chief Business Operations Officer
Chief Customer Experience Officer
Chief Compliance Officer