How OCR Resolves Complaints
OCR strives to resolve complainants’ allegations of discrimination promptly, fairly, and appropriately. OCR has found that the best way to resolve problems is through a collaborative approach among students, parents, community groups, state and local education agencies, and schools or colleges.
OCR uses a variety of methods to resolve complaints, ranging from early complaint resolution to investigating and negotiating agreements with recipients for voluntary compliance.
If OCR cannot secure voluntary compliance, it may seek compliance through the administrative hearing process or through referral to the U.S. Department of Justice. This flexible approach allows OCR to:
- provide timely and effective intervention at the beginning of the complaint process;
- focus on achieving compliance with anti-discrimination statutes; and
- make students, parents, and school officials central to the resolution of complaints.