Use this web portal to log in and view the status of all your PSC support tickets (work orders) or search the knowledgebase of Solutions using keywords, error numbers, school year, file spec number, or application. To browse the complete listing of knowledgebase solution articles instead, see below. Access to this portal must be requested through your state's EDFacts Coordinator.
Browse the Support Knowledgebase (Solution Articles)
Use this feature to browse the complete listing of solution articles within the PSC support knowledgebase. Solution articles contain information states need to know in order to use EDFacts systems effectively and are categorized by Solution Type:
Known Issues: issues encountered with existing systems that are typically corrected via a system release, enhancement request, or require a user workaround.
Technical Tips: advice on how to make best use of existing EDFacts system functionality, typically addressing an area that requires clarification for the user community.
Access current and previous editions of the PSC Support Update, which is the regular broadcast messages from the PSC to keep states informed and productive as EDFacts submitters.
Tools and Other Downloads
- EDFacts Data Set Reference Book (SYs 2013-14, 2014-15, and 2015-16) Word
- EDFacts Data Viewer (2/28/2013) (2.33 MB)
- ERS Reports Crosswalk (03/15/2013) (279KB)
Access audio and video recordings of training webinars conducted for states.
Access audio and video recordings of the regular meetings PSC conducts with states including insight into recent support issues, what is on the horizon for EDFacts users and the opportunity to pose questions to PSC and EDFacts leadership.